Privacy Policy for Personal Information

I. Introduction

The Hotel Cap-aux-Pierres (hereinafter “the Hotel”) is committed to protecting your privacy. To this end, the Hotel takes the protection of the personal information you provide very seriously, regardless of the method, but particularly through its website.

The Hotel is therefore committed to collecting, using, and disclosing your personal information only in accordance with this Policy and the laws applicable in Quebec and Canada.

This policy (hereinafter “the Policy”) aims to describe the personal information the Hotel may collect about you and to explain how it handles this information. Furthermore, the Policy contains information regarding your rights with respect to your personal information and how you can exercise them.

If you have any questions, comments, or concerns about how the Hotel handles your personal information, you are encouraged to contact the person responsible for personal information.

Sophie Brisson, directrice générale

Téléphone : 418-438-2700, poste 515

Courriel : sbrisson@hotelcapauxpierres.com

Adresse : Hôtel Cap-aux-Pierres
À l’attention de Sophie Brisson
444, Chemin de la Baleine
Isle-aux-Coudres, Québec G0A 2A0

II. Scope of this Policy

This Policy applies to all personal information about you that is transmitted to the Hotel. Therefore, when you transmit such information to the Hotel, including by making a reservation or simply by continuing to use the Hotel’s Website, you agree to the terms and conditions of this Policy. If you wish to limit the collection of information, please note that it is possible to contact us by telephone or in person rather than through the Hotel’s Website. If you do not agree to this Policy, please do not provide your personal information to the Hotel, either directly or through a third party, or use the Hotel’s Website. It is important to note that this Policy does not apply to third parties with whom the Hotel does business; this includes companies whose websites are accessible through or from the Hotel’s Website. To understand how these third parties use your personal information, the Hotel recommends that you read the privacy statements of these companies.

III. Personal Information

Personal information is any information relating to an individual that allows that individual to be identified, directly or indirectly.

For the purposes of this Policy, personal information may include, but is not limited to, your name, address, age, email address, IP (Internet Protocol) address, telephone number, location data, and payment information.

This also includes personal information collected through cookies and other tracking technologies, as cookies allow the Hotel to collect and store certain information about you, such as your preferences and interests.

More information can be found on the website of the Commission d’accès à l’information (CAI).

IV. Collection of Personal Information

I. Purpose of Collection

Personal information is collected as part of the Hotel’s operations. For this purpose, the Hotel obtains your personal information with your consent through service providers (Expedia, TripAdvisor, Booking.com, Reservit) or directly from you. All information collected by the Hotel remains confidential and for the sole use of the company.

More specifically, the Hotel collects your personal information in the following contexts:

Identification
Reservation management
To answer your questions
For billing and payment purposes
To conduct its business activities and satisfaction surveys
For statistical and marketing purposes (promotions, advertising, targeting, newsletters, etc.)
It is important to note that this policy is binding only on the Hotel. When you provide information to service providers such as Expedia, TripAdvisor, or Reservit, foreign laws may affect how they handle your personal information. Therefore, the Hotel recommends that you read the privacy statements of these companies.

II. Nature of the personal information collected

III. Opting Out of Data Collection

While you consent to the processing of your personal information, you may withdraw this consent at any time, in particular by contacting the Hotel using the contact information mentioned above and/or by refusing the use of cookies on the Hotel’s website.

V. Personal Information Collection Technique

I. Collection Method

The Hotel collects personal information using cookies. As indicated in section IV. Personal Information, the Hotel requires the collection and storage of cookies in order to:

Optimize your experience while browsing the Hotel’s website
Understand your interests and preferences
Display targeted advertising based on your interests
Track your use of the Hotel’s website

II. Consent to the Use of Cookies

When you browse the Hotel’s website, a pop-up window explaining the use of cookies will appear and request your consent. By clicking “Accept” to close the pop-up window, you agree to the Hotel’s Policy and the terms of use related to your personal information.

You can refuse to allow cookies on the various websites you visit, but please note that refusing the Hotel’s use of cookies may affect the functionality of its website.

Again, if you do not agree to this Policy or the terms of use described herein, please cease using the Hotel’s website.

VI. Disposal of Personal Information

I. Access to Information

Since your personal information is collected in the course of the Hotel’s operations, access to your personal information is granted to Hotel employees when necessary for the performance of their duties. Therefore, all such employees are required to sign a confidentiality agreement before being granted access to personal information.

However, please be aware that the Hotel may be required to share your personal information with the relevant authorities to comply with applicable laws or as part of its administrative procedures. In such cases, you will be notified of this disclosure as soon as possible.

II. Data Retention

Following collection, the Hotel retains personal information for the period necessary to fulfill the purpose of the collection, or as required by law.

According to the retention schedule and upon expiry of the period specific to each category of information, the Hotel destroys personal information as required by law.

VII. Rights

The various laws applicable in Quebec and Canada codify several of your rights regarding your personal information, including:

Modifying the personal information the Hotel holds about you;
Accessing the personal information the Hotel holds about you;
Withdrawing your consent to the Hotel’s collection of personal information;
Requesting the deletion of the personal information the Hotel holds about you.
More information can be found on the website of the Commission d’accès à l’information (CAI).

You may request access to your personal information and correct or remove it at any time. Simply contact the responsible person. Your request will be followed up within thirty (30) days of the date of receipt.

Sophie Brisson, directrice générale

Téléphone : 418-438-2711, poste 515

Courriel : sbrisson@hotelcapauxpierres.com

Adresse : Hôtel Cap-aux-Pierres
À l’attention de Sophie Brisson
444, Chemin de la Baleine
Isle-aux-Coudres, Québec G0A 2A0

Privacy Policy for Hotel Cap-aux-Coudres Effective Date: May 2024 Last Updated: May 2024